Parts and Service Sales Representative (PSSR)

Responsibilities

• Promote and sell parts, accessories, and service contracts to the customers.
• Actively engage with customers to understand their needs and provide appropriate recommendations.
• Utilize sales techniques to close deals and achieve or exceed sales targets.
• Provide excellent customer service by promptly responding to inquiries, providing solutions, and addressing concerns.
• Build and maintain strong relationships with customers to foster loyalty and repeat business.
• Actively listen to customer needs, offer advice, and tailor solutions to meet their specific requirements.
• Regular visits to the customer stores (if existence) to conduct inventory check up and make sure that the customer is keeping FMIs in his warehouse to avoid any delay in his fleet’s operations.
• Stay updated on industry trends, product advancements, and competitive offerings.
• Communicate technical information effectively to customers, answering their questions and providing accurate information.
• Process sales orders accurately and efficiently, ensuring proper documentation and order fulfillment.
• Provide technical guidance and advice on service options, repairs, and installation processes.
• Collaborate with technical teams to address complex customer inquiries or issues.
• Gather market and customer insights through interactions with customers.
• Provide feedback to management regarding customer preferences, market trends, and competitor activities.
• Conduct customer site visit on monthly basis to make sure that his fleet is working properly and submit a report based on his visit aiming the upselling role as well as advisory role which reflects an excellent reputation of the dealer and meet the total customer support concept (TCS).
• KAIZEN: continuous improving of the work process and procedures, environment, system, facility, communications,…etc.

Requirements

• Diploma / bachelor’s degree in engineering or equivalent.
• Work experience and a proven track record of success in sales and customer service.

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